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Virtual Learning Information & Support Page


Infinite Campus Parent Portal
Parents, if you have not already done so, please set up an Infinite Campus parent portal account (click here for directions). Parent Portal allows you to monitor your children's attendance and grades.  Click here to go to the Parent Portal, and be sure to download the free "Campus Parent" app for iPhone and Android in their respective app stores.

We ask that all parents (new and returning) please complete Annual Student Updates prior to the first day of school. This process allows parents to update contact information and sign school forms (such as the laptop checkout form) digitally. To get started, log into Parent Portal, click "More," then click "Annual Student Updates."

Students can access their grades, attendance, and unofficial transcript on Infinite Campus by logging into ClassLink and opening the Campus Student app.


Information for Families New to Rockdale County Public Schools
Rockdale County Public Schools is a one-to-one district, meaning that each child is issued a Dell 3190 laptop to complete schoolwork.  Click here for information on the laptop.  Click here for information on our one-to-one program in general.

There is a $10 Technology Fee assessed on each device, and this fee can be paid securely in Infinite Campus Parent Portal.  The Technology Fee covers the device in the event of accidental damage or theft.  If your laptop is ever stolen, please contact local police, obtain a police report, and make an appointment to submit the report to the school, and you may be issued a replacement device.

You may check out a laptop, please call Heritage's Technology Help Desk at 770-483-5428 and dial EXT. 27176. 
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Information for Students Returning to RCPS
All students who were enrolled in an RCPS middle or high school last year may keep the laptop they were issued last year.  If you are a returning student and you turned in your laptop over the summer, you may come to Heritage to check out a laptop between 3pm and 7pm on Friday, August 21st.

If you are a parent or student needing help with technology, please call Heritage's Technology Help Desk at 770-483-5428 and dial EXT. 27176.  Please leave a message and Intel will return your call to assist or schedule an appointment.


Parents and students will also be able to receive technical support from their school by filing a help desk ticket through the Incident IQ system. 

How do I get technical support during virtual learning?
We have created libraries of self-help videos to assist parents and students.
Parents, click here to access your support library.
Students, click here to access your support library. If prompted to log into your RCPS account, please do so and you should see the page.

If you continue to have issues, please follow these steps to get your issues resolved as efficiently as possible.

1. Please contact your teacher for help. Many issues tend to be more instructional than technical.

2. If your teacher is unable to help, you can contact the Heritage Technology Department:
a) If your laptop is working but you are having issues accessing websites or apps, please contact the Digital Learning Specialist at 
tmclymore@rockdale.k12.ga.us

b) If your laptop is not working, will not connect to internet, or has physical defects or damage please contact Heritage's Technology Help Desk at (770) 483-5428 option #6 at operator or ext. 27176

3. If you have tried the above and you still have issues, please contact the RCPS Technology Department at helpdesk@rockdale.k12.ga.us or 770.860.4259.

For your own safety and the safety of school staff, please DO NOT report to Heritage or RCPS Central Office without making an appointment first.  You must wear a mask the entire time you are in the building!


Are you experiencing hardship getting home Internet?
Contact Mrs. Turney at nturney@rockdale.k12.ga.us
Please click here for information on getting low cost home Internet service.

Many local businesses offer free wi-fi to guests.  If you have health concerns, you may be able to access free wi-fi just outside such businesses.

Coming later in September, RCPS will install wi-fi extenders outside of Heritage, allowing better access to the school network from the front parking lot.  Please check this page later to find out when this technology will be ready.